:root{--lightningcss-light:initial;--lightningcss-dark: ;color-scheme:light;--bg:#f7f8fb;--bg-soft:#eef1f7;--surface:#fff;--surface-soft:#f7f8fb;--surface-muted:#f0f3f8;--navy:#0f1841;--ink:#1a2744;--ink-soft:#4a5568;--ink-muted:#8896a8;--accent:#2563eb;--accent-deep:#1d4ed8;--accent-soft:#2563eb14;--accent-border:#2563eb2e;--scrollbar-track:#0f18410f;--scrollbar-thumb:color-mix(in srgb, var(--accent) 58%, var(--border-strong));--scrollbar-thumb-hover:color-mix(in srgb, var(--accent) 78%, var(--navy));--success:#22c55e;--warning:#f59e0b;--danger:#ef4444;--border:#0f184114;--border-strong:#0f184129;--control-bg:#ffffffdb;--input-bg:#fff;--radius:14px;--radius-sm:8px;--radius-lg:20px;--shadow:0 1px 3px #0f18410a, 0 4px 16px #0f18410f;--shadow-md:0 2px 8px #0f18410f, 0 8px 32px #0f184114;--shadow-lg:0 4px 12px #0f184114, 0 16px 48px #0f18411a;font-family:Inter,-apple-system,BlinkMacSystemFont,Segoe UI,sans-serif}:root[data-theme=dark]{--lightningcss-light: ;--lightningcss-dark:initial;color-scheme:dark;--bg:#08111f;--bg-soft:#0d1a2d;--surface:#111e33;--surface-soft:#16253c;--surface-muted:#1b2b45;--navy:#f4f8ff;--ink:#e6eefb;--ink-soft:#b8c5d9;--ink-muted:#8797ae;--accent:#60a5fa;--accent-deep:#93c5fd;--accent-soft:#60a5fa24;--accent-border:#60a5fa42;--scrollbar-track:#e2e8f014;--scrollbar-thumb:color-mix(in srgb, var(--accent) 58%, var(--border-strong));--scrollbar-thumb-hover:color-mix(in srgb, var(--accent) 78%, #fff);--border:#e2e8f01f;--border-strong:#e2e8f033;--control-bg:#111e33e0;--input-bg:#0d1a2d;--shadow:0 1px 3px #00000042, 0 10px 28px #0000002e;--shadow-md:0 8px 28px #0000003d;--shadow-lg:0 16px 48px #00000047}:root[data-tenant-accent]{--accent:var(--tenant-accent,#2563eb);--accent-deep:color-mix(in srgb, var(--accent) 86%, #000);--accent-soft:color-mix(in srgb, var(--accent) 8%, transparent);--accent-border:color-mix(in srgb, var(--accent) 18%, transparent)}:root[data-theme=dark][data-tenant-accent]{--accent:color-mix(in srgb, var(--tenant-accent,#2563eb) 70%, #fff);--accent-deep:color-mix(in srgb, var(--tenant-accent,#2563eb) 48%, #fff);--accent-soft:color-mix(in srgb, var(--accent) 14%, transparent);--accent-border:color-mix(in srgb, var(--accent) 26%, transparent)}*{box-sizing:border-box}html{min-height:100%;overflow-x:hidden}body{background:linear-gradient(135deg, color-mix(in srgb, var(--accent) 8%, transparent), transparent 34%), linear-gradient(180deg, var(--bg), var(--bg-soft));min-height:100vh;color:var(--ink);-webkit-font-smoothing:antialiased;margin:0;font-family:Inter,-apple-system,BlinkMacSystemFont,Segoe UI,sans-serif;line-height:1.55;overflow-x:hidden}:root[data-theme=dark] body{background:linear-gradient(135deg, color-mix(in srgb, var(--accent) 14%, transparent), transparent 36%), linear-gradient(180deg, #08111f, #0d1a2d)}.admin-shell{scrollbar-color:var(--scrollbar-thumb) var(--scrollbar-track);scrollbar-width:thin;width:min(1480px,100%);min-width:0;min-height:100vh;margin:0 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var(--border-strong);background:var(--control-bg);box-shadow:var(--shadow);border-radius:999px;flex-wrap:wrap;align-items:center;gap:6px;margin-bottom:14px;padding:5px;display:flex}.admin-detail-tabs button{min-height:38px;color:var(--ink-soft);cursor:pointer;background:0 0;border:0;border-radius:999px;padding:8px 13px;font-size:13px;font-weight:900;transition:background .2s,color .2s,box-shadow .2s}.admin-detail-tabs button:hover{color:var(--navy);background:var(--surface-muted)}.admin-detail-tabs button.is-active{color:#fff;background:var(--navy);box-shadow:var(--shadow)}:root[data-theme=dark] .admin-detail-tabs button.is-active{color:#08111f;background:var(--accent)}.admin-detail-layout{grid-template-columns:1fr;align-items:start;gap:14px;display:grid}.admin-tab-panel{gap:14px;min-width:0;display:grid}.admin-tab-panel[hidden]{display:none}.admin-detail-two-column{grid-template-columns:minmax(0,.9fr) minmax(0,1.1fr);align-items:start;gap:14px;display:grid}.admin-workflow-stack{gap:14px;min-width:0;display:grid}.admin-support-rail{grid-template-columns:repeat(2,minmax(0,1fr));gap:14px;min-width:0;display:grid}.admin-panel-governance,.admin-onboarding-panel{overflow:hidden}.admin-onboarding-score{color:var(--success);background:var(--success-soft);border:1px solid var(--success-border);border-radius:999px;flex:none;padding:6px 10px;font-size:12px;font-weight:950}.admin-onboarding-steps{grid-template-columns:repeat(3,minmax(0,1fr));gap:10px;margin-top:14px;display:grid}.admin-onboarding-step{border:1px solid var(--border);background:var(--surface-soft);border-radius:var(--radius);grid-template-columns:auto minmax(0,1fr);align-items:start;gap:10px;min-width:0;padding:12px;display:grid}.admin-onboarding-step.is-ok{border-color:color-mix(in srgb, var(--success) 28%, var(--border));background:linear-gradient(135deg, color-mix(in srgb, var(--success) 8%, transparent), transparent 48%), var(--surface-soft)}.admin-onboarding-index{width:30px;height:30px;color:var(--warning);background:color-mix(in srgb, var(--warning) 12%, var(--surface));border:1px solid color-mix(in srgb, var(--warning) 30%, var(--border));border-radius:999px;justify-content:center;align-items:center;font-size:12px;font-weight:950;display:inline-flex}.admin-onboarding-step.is-ok .admin-onboarding-index{color:var(--success);background:var(--success-soft);border-color:var(--success-border)}.admin-onboarding-copy{gap:4px;min-width:0;display:grid}.admin-onboarding-copy strong,.admin-onboarding-copy small{overflow-wrap:anywhere}.admin-onboarding-copy strong{color:var(--navy)}.admin-onboarding-copy small{color:var(--ink-muted);font-weight:800}.admin-onboarding-step button{border:1px solid var(--border-strong);background:var(--control-bg);min-height:36px;color:var(--navy);cursor:pointer;border-radius:999px;grid-column:1/-1;padding:8px 10px;font-weight:900}.admin-onboarding-step 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14px}.admin-panel-subsection{border-top:1px solid var(--border);margin-top:18px;padding-top:18px}.admin-onboarding-invite-result{flex-wrap:wrap;align-items:center;gap:10px;margin-top:12px;display:flex}.admin-onboarding-invite-result input[type=text]{border:1px solid var(--border);border-radius:var(--radius);background:var(--surface);min-width:0;color:var(--ink);flex:320px;padding:8px 10px;font-family:inherit;font-size:.9rem}.admin-onboarding-invite-expiry{color:var(--ink-soft);white-space:nowrap;font-size:.85rem}.admin-channel-list,.admin-user-list{gap:12px;margin-top:8px;display:grid}.admin-health-score{min-width:62px;color:var(--success);background:var(--success-soft);border:1px solid var(--success-border);border-radius:999px;justify-content:center;padding:6px 10px;font-size:13px;font-weight:900;display:inline-flex}.admin-health-actions{flex-wrap:wrap;justify-content:flex-end;align-items:center;gap:10px;display:inline-flex}.admin-health-actions button{min-height:36px;color:var(--navy);background:linear-gradient(135deg, var(--blue), color-mix(in srgb, var(--blue) 70%, var(--success)));border:1px solid color-mix(in srgb, var(--blue) 58%, var(--border));cursor:pointer;border-radius:999px;justify-content:center;align-items:center;gap:7px;padding:7px 12px;font-weight:950;display:inline-flex;box-shadow:0 12px 28px #4a90e22e}.admin-health-actions button:disabled{cursor:not-allowed;opacity:.62}.admin-health-recommendation{border:1px solid var(--success-border);background:var(--success-soft);border-radius:var(--radius);justify-content:space-between;align-items:center;gap:12px;margin:14px 0;padding:12px 14px;display:flex}.admin-health-recommendation span{border:1px solid var(--success-border);background:var(--surface);color:var(--success);border-radius:999px;flex:none;padding:5px 9px;font-size:12px;font-weight:950}.admin-health-recommendation.is-ok 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var(--border);background:var(--surface-soft);border-radius:var(--radius);align-content:start;gap:6px;min-width:0;padding:12px;display:grid}.admin-health-item>span{border-radius:var(--radius-sm);justify-content:center;align-items:center;width:32px;height:32px;display:inline-flex}.admin-health-item.is-ok>span{color:var(--success);background:var(--success-soft);border:1px solid var(--success-border)}.admin-health-item.is-warning>span{color:var(--warning);background:color-mix(in srgb, var(--warning) 12%, var(--surface));border:1px solid color-mix(in srgb, var(--warning) 35%, var(--border))}.admin-health-item.is-critical{border-color:color-mix(in srgb, var(--danger) 34%, var(--border));background:color-mix(in srgb, var(--danger) 8%, var(--surface))}.admin-health-item.is-critical>span{color:var(--danger);background:color-mix(in srgb, var(--danger) 12%, var(--surface));border:1px solid color-mix(in srgb, var(--danger) 35%, var(--border))}.admin-health-item strong,.admin-health-item 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strong{color:var(--navy);font-weight:750;line-height:1.35}.record-meta{color:var(--ink-muted);overflow-wrap:anywhere;font-size:12px;font-weight:650;line-height:1.35;display:block}.meeting-link{color:var(--accent);grid-template-columns:auto minmax(0,1fr);align-items:center;gap:6px;min-width:0;font-size:12px;font-weight:750;line-height:1.35;text-decoration:none;display:inline-grid}.meeting-link span{overflow-wrap:anywhere}.meeting-link:hover{color:var(--accent-deep);text-decoration:underline}.record-actions{justify-content:flex-start}.icon-button.compact{border-radius:var(--radius-sm);width:34px;height:34px;box-shadow:none}.icon-button.danger{color:var(--danger);border-color:color-mix(in srgb, var(--danger) 34%, var(--border))}.icon-button.success{color:var(--success);border-color:color-mix(in srgb, var(--success) 34%, 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#0f172a0d}.appointment-compact-item:hover{border-color:var(--accent-border);transform:translateY(-1px);box-shadow:0 14px 34px #0f172a17}.appointment-compact-item.is-open{border-color:var(--accent-border);background:var(--surface);box-shadow:0 16px 38px #0f172a1f}.appointment-compact-trigger{width:100%;min-height:54px;color:var(--navy);box-shadow:none;text-align:left;background:0 0;border:0;border-radius:0;grid-template-columns:minmax(62px,auto) minmax(0,1fr) auto;align-items:center;gap:12px;padding:10px 12px;display:grid}.appointment-compact-trigger strong{text-overflow:ellipsis;white-space:nowrap;min-width:0;font-size:15px;font-weight:900;overflow:hidden}.appointment-compact-trigger svg{color:var(--ink-muted)}.appointment-compact-time{border:1px solid var(--accent-border);background:color-mix(in srgb, var(--accent-soft) 82%, var(--surface));min-height:30px;color:var(--accent-deep);white-space:nowrap;border-radius:999px;justify-content:center;align-items:center;padding:3px 10px;font-size:12px;font-weight:900;display:inline-flex}.appointment-compact-detail{border-top:1px solid var(--border);background:color-mix(in srgb, var(--surface) 88%, var(--surface-soft));gap:14px;padding:14px;display:grid}.appointment-compact-detail dl{grid-template-columns:repeat(2,minmax(0,1fr));gap:12px;margin:0;display:grid}.appointment-compact-detail div{border:1px solid var(--border);border-radius:var(--radius-sm);background:var(--surface-soft);min-width:0;padding:10px}.appointment-compact-detail dt{color:var(--ink-muted);margin:0 0 3px;font-size:11px;font-weight:850}.appointment-compact-detail dd{color:var(--ink-soft);overflow-wrap:anywhere;margin:0;font-size:13px;font-weight:700;line-height:1.4}.appointment-compact-wide{grid-column:1/-1}.appointment-compact-actions{border-top:1px solid var(--border);justify-content:flex-end;padding-top:12px}.record-table tbody tr:last-child td{border-bottom:1px solid var(--border)}.record-table tbody tr:last-child td:last-child,.record-table td:last-child{border-bottom:0}.table-status{border:1px solid var(--accent-border);background:var(--accent-soft);min-height:24px;color:var(--accent-deep);white-space:nowrap;border-radius:999px;align-items:center;padding:2px 8px;font-size:12px;font-weight:800;display:inline-flex}.quote-status-approved{border-color:var(--success-border);background:var(--success-soft);color:var(--success)}.quote-status-denied{border-color:color-mix(in srgb, var(--danger) 35%, var(--border));background:color-mix(in srgb, var(--danger) 12%, var(--surface));color:var(--danger)}.table-status.status-success{border-color:color-mix(in srgb, var(--success) 28%, var(--border));background:color-mix(in srgb, var(--success) 10%, var(--surface));color:var(--success)}.table-status.status-warning{color:#92400e;background:#d29a1f1a;border-color:#d29a1f4d}.table-status.status-danger{border-color:color-mix(in srgb, var(--danger) 28%, var(--border));background:color-mix(in srgb, var(--danger) 10%, 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input{width:100%;min-width:0;box-shadow:none;border:0;outline:none;padding-left:0}.table-tools input:focus{box-shadow:none}.table-tools select{width:100%;min-width:0}.table-tools-primary{border:1px solid var(--border-strong);border-radius:var(--radius);background:var(--control-bg);min-width:0;min-height:46px;color:var(--navy);cursor:pointer;text-align:center;justify-content:center;align-items:center;gap:6px;padding:0 10px;font-weight:850;line-height:1.15;display:inline-flex}.table-tools-primary svg{flex:none}.table-tools-primary:hover:not(:disabled){border-color:var(--accent-border);background:var(--surface-muted)}.conversation-rows{overscroll-behavior:contain;scrollbar-width:thin;scrollbar-color:var(--border-strong) transparent;grid-auto-rows:max-content;gap:8px;max-height:min(44vh,420px);padding-right:4px;display:grid;overflow-y:auto}.conversation-rows::-webkit-scrollbar{width:8px}.conversation-rows::-webkit-scrollbar-track{background:0 0}.conversation-rows::-webkit-scrollbar-thumb{background:var(--border-strong);border-radius:999px}.conversation-row-shell{grid-template-columns:auto minmax(0,1fr);align-items:stretch;gap:8px;display:grid}.conversation-select-checkbox{background:var(--surface-soft);border:1px solid var(--border);border-radius:var(--radius);cursor:pointer;justify-content:center;align-items:center;min-height:76px;padding:0 8px;display:inline-flex}.conversation-select-checkbox input{accent-color:var(--accent);cursor:pointer}.conversation-row{text-align:left;background:var(--surface-soft);border:1px solid var(--border);border-radius:var(--radius);cursor:pointer;width:100%;min-height:76px;color:var(--ink);grid-template-columns:minmax(0,1fr) auto;grid-template-areas:"name status""service status""time status";gap:4px 12px;padding:8px 10px;transition:border-color .2s,background .2s,box-shadow .2s,transform .2s;display:grid}.conversation-row:hover{border-color:var(--accent-border);transform:translateY(-1px)}.conversation-row.active{border-color:var(--accent-border);background:var(--accent-soft);box-shadow:inset 4px 0 0 var(--accent)}.conversation-row strong{color:var(--navy);text-overflow:ellipsis;white-space:nowrap;grid-area:name;min-width:0;overflow:hidden}.conversation-row span{color:var(--ink-muted);text-overflow:ellipsis;white-space:nowrap;grid-area:service;min-width:0;overflow:hidden}.conversation-row small{color:var(--accent-deep);grid-area:status;align-self:center;font-size:12px;font-weight:800}.conversation-time{color:var(--ink-muted);text-overflow:ellipsis;white-space:nowrap;grid-area:time;min-width:0;font-size:12px;font-weight:700;overflow:hidden}@container conversation-list (max-width:760px){.conversation-row{flex-direction:column;align-items:flex-start;gap:3px;padding:10px 11px;display:flex}.conversation-row strong,.conversation-row span,.conversation-time{overflow-wrap:anywhere;text-overflow:clip;white-space:normal;line-height:1.35;overflow:visible}.conversation-row small{place-self:start;margin-top:2px}}.email-thread-row{text-align:left;background:var(--surface-soft);border:1px solid var(--border);border-radius:var(--radius);cursor:pointer;width:100%;min-height:64px;color:var(--ink);grid-template-columns:auto minmax(0,1fr) auto;align-items:center;gap:10px;padding:8px 10px;transition:border-color .2s,background .2s,transform .2s;display:grid}.email-thread-row:hover{border-color:var(--accent-border);transform:translateY(-1px)}.email-thread-row.is-active{border-color:var(--accent-border);background:var(--accent-soft);box-shadow:inset 4px 0 0 var(--accent)}.email-thread-row-main{gap:2px;min-width:0;display:grid}.email-thread-row-main strong{color:var(--navy);text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.email-thread-row-subject{color:var(--ink-muted);text-overflow:ellipsis;white-space:nowrap;font-size:12px;font-weight:650;overflow:hidden}.email-thread-row-time{color:var(--ink-muted);white-space:nowrap;font-size:12px;font-weight:700}.email-mailbox-badge{white-space:nowrap;border:1px solid #0000;border-radius:999px;flex:none;align-items:center;padding:3px 9px;font-size:11px;font-weight:800;display:inline-flex}.email-mailbox-badge-0{color:#1d4ed8;background:#3b82f624;border-color:#3b82f647}.email-mailbox-badge-1{color:#15803d;background:#22c55e24;border-color:#22c55e47}.email-mailbox-badge-2{color:#b45309;background:#f59e0b24;border-color:#f59e0b47}.email-mailbox-badge-3{color:#a21caf;background:#d946ef24;border-color:#d946ef47}.email-mailbox-badge-4{color:#0e7490;background:#06b6d424;border-color:#06b6d447}.email-mailbox-badge-5{color:#b91c1c;background:#ef444424;border-color:#ef444447}:root[data-theme=dark] .email-mailbox-badge-0{color:#93c5fd}:root[data-theme=dark] .email-mailbox-badge-1{color:#86efac}:root[data-theme=dark] .email-mailbox-badge-2{color:#fcd34d}:root[data-theme=dark] .email-mailbox-badge-3{color:#f0abfc}:root[data-theme=dark] .email-mailbox-badge-4{color:#67e8f9}:root[data-theme=dark] .email-mailbox-badge-5{color:#fca5a5}.email-thread-detail{flex-direction:column;gap:12px;min-width:0;display:flex}.email-thread-detail-title{align-items:center;gap:8px;display:flex}.email-thread-detail-title h3{color:var(--navy);margin:0;font-size:16px}.email-thread-detail-subject{color:var(--ink-muted);font-weight:700}.bubble-subject{color:var(--ink-muted);text-transform:uppercase;letter-spacing:.02em;margin-bottom:4px;font-size:11px;font-weight:800}.email-compose-from{color:var(--ink-muted);font-size:12px;font-weight:700}.email-compose-to-field{position:relative}.email-contact-suggestions{z-index:5;background:var(--surface);border:1px solid var(--border-strong);border-radius:var(--radius);max-height:220px;box-shadow:var(--shadow-lg);gap:2px;margin:0;padding:4px;list-style:none;display:grid;position:absolute;top:calc(100% + 4px);left:0;right:0;overflow-y:auto}.email-contact-suggestions button{text-align:left;border-radius:var(--radius-sm);cursor:pointer;width:100%;color:var(--ink);background:0 0;border:none;gap:1px;padding:6px 8px;display:grid}.email-contact-suggestions button:hover{background:var(--surface-soft)}.email-contact-suggestions button span{color:var(--ink-muted);font-size:12px}.transcript-head{border-bottom:1px solid var(--border);justify-content:space-between;gap:18px;margin-bottom:14px;padding-bottom:14px;display:flex}.transcript-time{color:var(--ink-muted);margin-top:4px;font-size:13px;font-weight:700;display:block}.transcript-head p{color:var(--ink-muted);margin:4px 0 0}.transcript-actions{flex-flow:wrap;flex:auto;justify-content:flex-end;align-items:center;gap:8px;min-width:0;display:flex}.conversation-select-all-button,.conversation-clear-selection-button,.conversation-bulk-delete-button{border:1px solid var(--accent-border);cursor:pointer;white-space:nowrap;border-radius:999px;justify-content:center;align-items:center;gap:6px;padding:8px 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transparent);transform:translateY(-1px)}.conversation-select-all-button:disabled,.conversation-clear-selection-button:disabled,.conversation-bulk-delete-button:disabled{cursor:not-allowed;opacity:.55}.conversation-whatsapp-button{color:#128c4b;cursor:pointer;white-space:nowrap;background:#25d3661a;border:1px solid #25d3664d;border-radius:999px;align-items:center;gap:6px;padding:7px 11px;font-size:12px;font-weight:800;display:inline-flex}.conversation-reset-button,.conversation-delete-button{color:#b91c1c;cursor:pointer;white-space:nowrap;background:#ef444414;border:1px solid #ef444438;border-radius:999px;align-items:center;gap:6px;padding:7px 11px;font-size:12px;font-weight:800;display:inline-flex}.conversation-delete-button{background:#b91c1c1a}.conversation-reset-button:disabled,.conversation-delete-button:disabled{cursor:not-allowed;opacity:.55}.conversation-reset-notice{margin-bottom:12px}.status-pill{color:var(--accent-deep);background:var(--accent-soft);border:1px solid var(--accent-border);white-space:nowrap;border-radius:999px;align-self:center;padding:7px 11px;font-size:12px;font-weight:800}.status-pill.booked{color:#15803d;background:#22c55e24;border-color:#22c55e47}.status-pill.abandoned{color:#b45309;background:#f59e0b24;border-color:#f59e0b47}.status-pill.failed{color:#b91c1c;background:#ef444421;border-color:#ef444447}:root[data-theme=dark] .status-pill.booked{color:#86efac}:root[data-theme=dark] .status-pill.abandoned{color:#fcd34d}:root[data-theme=dark] .status-pill.failed{color:#fca5a5}.transcript{overscroll-behavior:contain;scrollbar-gutter:stable;scrollbar-width:thin;scrollbar-color:var(--border-strong) transparent;background:linear-gradient(135deg, #22c55e0d, transparent 34%), color-mix(in srgb, var(--surface-soft) 84%, var(--bg));border:1px solid var(--border);border-radius:var(--radius);align-content:start;gap:12px;min-height:420px;max-height:64vh;padding:14px 14px 14px 12px;display:grid;overflow:hidden auto}.transcript::-webkit-scrollbar{width:8px}.transcript::-webkit-scrollbar-track{background:0 0}.transcript::-webkit-scrollbar-thumb{background:var(--border-strong);border-radius:999px}.transcript::-webkit-scrollbar-thumb:hover{background:color-mix(in srgb, var(--border-strong) 70%, var(--accent))}.bubble{border:1px solid var(--border);background:var(--surface-soft);border-radius:8px;width:fit-content;min-width:min(190px,100%);max-width:min(78%,720px);padding:8px 10px 6px;position:relative;box-shadow:0 8px 22px #0f18410a}.bubble.incoming{background:var(--surface);border-color:var(--border);border-top-left-radius:3px;justify-self:start}.bubble.outgoing{background:color-mix(in srgb, #dcf8c6 78%, var(--surface) 22%);border-color:color-mix(in srgb, #25d366 22%, var(--border));border-top-right-radius:3px;justify-self:end}:root[data-theme=dark] .bubble.outgoing{background:color-mix(in srgb, #1f5f3a 62%, var(--surface) 38%);border-color:color-mix(in srgb, #25d366 34%, 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